![]() Please update to the latest Zoom Rooms software in your If you receive an error code or message, see the list of error codes and messages for meetings and webinars.Zoom Rooms Controller Android OS (Poly Trio, Crestron.Uninstall and reinstall the Zoom Rooms application.If you run into problems during this process, consider these options. Tap the update arrow next to App Version.(Optional) Input the room passcode, if required.Tap the update arrow next to Zoom Rooms Version or Controller Version.(Optional) To make this feature mandatory for all rooms, click the lock icon.Note: The Zoom Rooms application must be version 5.13.0 or greater to use this feature Click Device Management on the left, then click the toggle next to Allow to update the apps directly from the room.Click Account Settings to enable it for the entire account. You can use location hierarchy to enable this setting for a specific room or location.Sign in to the Zoom web portal and click Room Management, then click Zoom Rooms.How to upgrade directly from the room Enable this feature Once the upgrade is complete, refresh the Zoom web portal to view the latest version. (Optional) To upgrade all displayed devices, click the Upgrade OS or Upgrade App button at the top right.Click the ellipses and select from the following options:.Find the Zoom Room Appliance that you want to upgrade.In the last dropdown menu, select Enrolled in ZDM to find Zoom Room Appliances. ![]() To upgrade Zoom Rooms appliances for all users in the account: Note: Neat Bar Zoom Room appliances receive auto-updates from Neat. Updates by location and by account are not supported. Logitech Rally Bar, Logitech Rally Bar Mini, Poly X30, X50, G7500, and DTEN Zoom Room Appliances need to be upgraded individually.
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